Question 1

What does ScalarTek do?

Accepted Answer

ScalarTek is a digital media solutions company offering web development, SEO optimization, online advertising, custom web applications, AI integration, and social media management.

Question 2

Where is ScalarTek located?

Accepted Answer

We're a remote-first team that works with clients across North America and beyond.

Question 3

How do I get started?

Accepted Answer

Start with a free website evaluation and consultation. We'll analyze your current digital presence, identify opportunities, and provide an honest assessment—no strings attached. Book through our contact form or reach out directly.

Question 4

What's included in the free website evaluation?

Accepted Answer

We'll review your site's performance, SEO health, mobile optimization, Core Web Vitals, and competitive positioning. You'll get a detailed report highlighting quick wins and long-term opportunities, plus a no-obligation action plan.

Question 5

Is the consultation really free?

Accepted Answer

Yes, completely free. No credit card required, no sales pitch. We believe in earning your business by demonstrating value upfront. You'll get actionable insights whether you work with us or not.

Question 6

What is the Founding Client Program?

Accepted Answer

We're a new agency offering our first 10 clients 40% off standard rates for 6 months. In exchange, you get white-glove service, direct founder access, and we'll document your success (with your permission) as a case study. It's a win-win: you save money, we build our portfolio.

Question 7

How much do your services cost?

Accepted Answer

Every project is different. We provide custom quotes based on scope, complexity, and timeline after our initial discovery call.

Question 8

Do you offer retainer packages?

Accepted Answer

Yes. For ongoing services like SEO, advertising, and social media management, we offer monthly retainer packages with no long-term contracts. Cancel anytime with 30 days notice.

Question 9

Do you offer any guarantees?

Accepted Answer

Yes. We offer a 30-day money-back guarantee for all new clients. If you're not satisfied with our work in the first month, we'll refund your payment, no questions asked. We also don't lock you into long-term contracts—you can cancel anytime.

Question 10

Why should I trust a new agency?

Accepted Answer

Great question. We're not a typical new agency—we're experienced practitioners starting fresh with a better model. We're betting on radical transparency: honest pricing, real results, and no made-up case studies. The 40% founding client discount and 30-day guarantee mean there's minimal risk to trying us out.

Question 11

What is your typical project timeline?

Accepted Answer

Marketing websites typically take 4–8 weeks. Custom web applications take 8–16 weeks. SEO and advertising are ongoing engagements with monthly reporting.

Question 12

How do you communicate during a project?

Accepted Answer

We use a combination of Slack, email, and scheduled video calls. You'll have a dedicated project manager and access to a shared project board.

Question 13

Do you provide monthly performance reports?

Accepted Answer

Yes. Every client receives monthly reports tailored to their service—tracking metrics like site performance, keyword rankings, ad spend ROI, or social engagement. Reports include competitive benchmarking so you can see how you stack up against industry rivals.

Question 14

How does competitive analysis work?

Accepted Answer

We identify your top competitors (or you can specify them) and track how your digital presence compares across key metrics: search rankings, domain authority, site speed, traffic estimates, and social engagement. This helps you spot gaps and opportunities.

Question 15

What technologies do you work with?

Accepted Answer

Our core stack includes React, Next.js, TypeScript, Node.js, Python, and various cloud platforms. We choose the best tools for each project.

Question 16

Do you provide hosting and maintenance?

Accepted Answer

Yes. We offer managed hosting, ongoing maintenance, security updates, and performance monitoring packages.

Question 17

How quickly can you start?

Accepted Answer

For founding clients, we can typically kick off within 3-5 business days. We'll schedule your free evaluation within 48 hours of contact, and if we're a good fit, onboarding happens fast.

Question 18

What happens if I'm not happy with the work?

Accepted Answer

First, we'll work to make it right—revisions are included. If you're still not satisfied within the first 30 days, we'll refund your payment. After 30 days, you can cancel with 30 days notice, no penalties.

Question 19

How is ScalarTek different from other agencies?

Accepted Answer

We're radically transparent. No fake testimonials, no inflated case studies, no hiding behind vague metrics. You get direct founder access, honest pricing, monthly competitive analysis, and the ability to cancel anytime. We're new, so we're earning our reputation—not coasting on it.

Question 20

What's your pricing model?

Accepted Answer

We offer both project-based pricing for one-time work (websites, apps) and monthly retainers for ongoing services (SEO, advertising, social media). Founding clients get 40% off for 6 months. All pricing is transparent—no hidden fees.

Question 21

Can you work with our existing systems?

Accepted Answer

Absolutely. We're experienced with integrating into existing tech stacks, whether that's WordPress, Shopify, custom platforms, or enterprise CMSs. We'll audit your current setup during the free evaluation.

Question 22

Do you work with businesses in [industry]?

Accepted Answer

Yes. Our services are industry-agnostic—we've worked across healthcare, finance, e-commerce, SaaS, professional services, and more. Every strategy is customized to your specific market, competitors, and goals.

Question 23

Do you require a deposit or upfront payment?

Accepted Answer

For project work, we typically bill 50% upfront and 50% on completion. For monthly retainers, payment is due at the start of each month. Founding clients can request custom payment terms.

Question 24

How do you measure success?

Accepted Answer

We define success metrics before starting any project: traffic growth, keyword rankings, conversion rates, revenue attribution, cost per acquisition, etc. Monthly reports track these KPIs, and we adjust strategy based on data.

Question 25

What if my site goes down?

Accepted Answer

With our 24/7 uptime monitoring, you'll get instant alerts via email and SMS if your site goes down. We'll immediately investigate and work to restore service. Most issues are resolved within minutes.

Question 26

Can I see examples of your work?

Accepted Answer

We're building our public portfolio through the founding client program. However, we can share anonymized examples of audits, reports, and strategy documents during your free evaluation. You'll see the quality of our thinking before committing.

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